💰 Refund Policy

Refund Policy

We want you to be confident when purchasing RoomShift. This policy clearly explains when refunds are available, what is covered, and how to request one.

📅 Effective: July 2026 🔄 Version: 1.0 📧 Requests: hello@roomshift.net
🤝 Our approach: We are a small, direct team. If you have a genuine issue with RoomShift, talk to us first. We would rather resolve a problem than lose a customer to a refund dispute. Email hello@roomshift.net — a real person responds.

1Quick Summary

✅

Eligible for Refund

Within 14 days of purchase, if the software has a verified defect that prevents core functionality from working and we cannot fix it.

⚠️

Case-by-Case

Purchased but not yet deployed; significant functionality gap vs. description; or extenuating circumstances. Contact us to discuss.

❌

Not Eligible

After full deployment and active use; change of mind after 14 days; issues caused by customer configuration or infrastructure choices.

⚠️ Important note: RoomShift is a perpetual software license, not a subscription. Like purchasing enterprise software, the license has inherent value from the moment it is delivered and activated. We strongly recommend booking a free 20-minute demo before purchasing to ensure RoomShift meets your requirements.

2License Fee Refunds

The RoomShift license fee covers the perpetual right to use the software. Refunds on license fees are governed as follows:

✅ 14-Day Defect Guarantee

If you encounter a verified product defect that prevents a core workflow from functioning (room map, booking approval, complaint center, or staff management) within 14 days of your license activation date, and we are unable to resolve it within a reasonable timeframe (generally 5 business days), you are entitled to a full refund of your license fee.

You may be eligible for a refund if:

  • The software cannot be deployed as documented, with no resolution from our support team
  • Core advertised functionality does not work as described and cannot be fixed within a reasonable timeframe
  • You have not yet deployed or activated the license (pre-deployment cancellation within 7 days)

Refunds are not available if:

  • You have successfully deployed and actively used the software beyond 14 days from activation
  • You change your mind about features that were accurately described before purchase
  • Issues arise from your own infrastructure configuration, Cloudflare account settings, or network environment
  • You purchased the license knowing it did not include features you now require
  • The license key has been shared or used outside the terms of the license agreement
  • Issues are caused by modifications you made to the source code

The best way to avoid refund situations is to book a free demo and review the product thoroughly before purchasing. We will not rush or pressure you into buying.

3Setup Fee Refunds

Setup fees (for Done-for-You deployment, if purchased separately) are non-refundable once setup work has commenced.

  • Before setup commences: Full refund of setup fee within 48 hours of payment, if no work has begun
  • Setup partially completed: Partial refund proportional to work not yet completed, at our reasonable discretion
  • Setup completed and accepted: No refund — the service has been fully rendered

If we are unable to complete the setup due to issues on our side, a full setup fee refund will be issued.

4Annual Maintenance Refunds

Annual maintenance is an optional support service renewed at the beginning of each maintenance year. The following applies:

  • Within 14 days of renewal: Full refund if no support interactions have occurred during the new maintenance period
  • After 14 days or after support is rendered: No refund — the support service has been made available and/or used
  • If we fail to meet documented response targets consistently: Eligible for pro-rated partial refund for the remaining maintenance period

Cancelling annual maintenance does not affect your perpetual license — you simply will not receive updates and priority support for the following year.

5Refund Scenarios Table

Scenario Within 14 days After 14 days
Core feature not working, not fixable by support Full refund Case by case
Cannot deploy — infrastructure issue on our side Full refund Full refund
Cannot deploy — customer Cloudflare config issue Support provided; refund case by case Not eligible
Change of mind — software works as described Reviewed on request Not eligible
Not yet deployed, request within 7 days Full refund N/A
Fully deployed, actively used Not eligible Not eligible
Feature not as described in marketing materials Full refund Case by case
Setup fee — work not yet started Full refund Not eligible
Annual maintenance — not yet used Full refund Not eligible

6How to Request a Refund

To request a refund, email us at hello@roomshift.net with the following information:

1

Your organization name and invoice number

Include the invoice or order reference from your purchase email so we can locate your license record quickly.

2

Reason for your refund request

Describe clearly what is not working, what you expected, and what you experienced. Include screenshots or error messages if relevant.

3

Confirmation of your deployment status

Tell us whether the software has been deployed and whether it has been actively used. This helps us assess the appropriate response quickly.

4

Your preferred refund method

Refunds are typically issued to the original payment method. If this is not possible, contact us to discuss alternatives.

Subject line to use: "Refund Request — [Your Organization Name] — Invoice #[Number]"

7Refund Process Timeline

  • Acknowledgement: We will acknowledge your refund request within 2 business days
  • Review decision: We will communicate our decision within 5 business days of your request
  • Resolution attempt: If the issue is technical, we will attempt to resolve it before processing a refund, within 5 business days
  • Refund processing: Approved refunds are processed within 7 business days and may take an additional 5–10 business days to appear depending on your payment method and bank

8Disputes

If you are not satisfied with our refund decision, we encourage you to:

  • Reply to our decision email with additional context or evidence
  • Request escalation to a senior team member
  • If applicable, contact your card issuer or payment platform for a chargeback review — though we prefer to resolve disputes directly

We are committed to fair outcomes. In cases of genuine misrepresentation or documented product failure, we will not contest a refund request that falls within the scope of this policy.

9Contact

Refund & Billing Contact

  • 📧 Email: hello@roomshift.net
  • 📋 Subject: "Refund Request — [Your Organization] — Invoice #[Number]"
  • ⏱️ Response: within 2 business days

This policy was last updated in July 2026. Refund policies for Enterprise or custom agreements may differ as specified in your signed order form.