These terms govern your use of the RoomShift software under a commercial perpetual license. Please read them carefully before purchasing or deploying.
By purchasing, downloading, or deploying RoomShift software, you ("Customer" or "Licensee") agree to be bound by these Terms of Service ("Terms") with RoomShift ("Vendor", "we", "us").
These Terms apply to all license tiers: Standard, Professional, and Enterprise. Additional terms may apply to Enterprise agreements as set out in a separate signed order form.
If you are accepting these Terms on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
Upon payment, RoomShift grants the Customer a non-exclusive, non-transferable, perpetual commercial license to deploy and use the RoomShift software for one organization, on one production domain, according to the purchased license tier.
The license is perpetual — meaning it does not expire — subject to compliance with these Terms. The Customer may continue using the software indefinitely after purchase, even without renewing optional annual maintenance.
Room limits are enforced by license key validation within the application. If you require more rooms than your current tier allows, you may upgrade by paying the difference between tier prices. You will not be charged the full price of a new license.
Under this license, the Customer is permitted to:
The Customer may not:
RoomShift software, brand, and underlying intellectual property remain the exclusive property of the Vendor.
The Customer owns their operational data — including rooms, bookings, complaints, staff records, and reports stored in their deployment. The Vendor does not claim ownership of customer data.
The Customer does not acquire any ownership interest in the RoomShift product through purchase of a license. This license is a right to use, not a transfer of ownership of the software itself.
Year 1 support is included with every paid license and covers:
Optional annual maintenance from Year 2 is priced at 15% of the license fee and includes:
Support does not include custom feature development, complex third-party integrations, data cleanup from user error, compliance certification work, or 24/7 support, unless separately agreed in writing.
License fees are invoiced in USD. Payment terms are agreed at purchase. The license becomes active upon confirmed receipt of payment.
Founding Partner pricing is locked for customers who purchase during the Founding Partner Program. Regular pricing applies after the program closes. Founding Partner customers will not be subject to future price increases on their licensed tier for as long as their license remains active.
Setup fees, if applicable, are separate from the license fee and are agreed separately. Done-for-you setup is optionally available for Professional and Enterprise customers.
RoomShift is provided as commercial software under the terms of this license. The Vendor warrants that the software substantially performs its core functions as described in the product documentation at the time of purchase.
Except where expressly stated in a signed agreement, the software is provided without implied warranties of fitness for a specific legal, regulatory, or operational purpose. The Vendor does not warrant that the software will meet every compliance or certification requirement of the Customer's jurisdiction without additional configuration or legal review.
The Customer is responsible for verifying that their specific deployment, data handling practices, and configuration meet applicable regulatory requirements in their jurisdiction.
To the maximum extent permitted by applicable law, the Vendor's total liability to the Customer for any claim arising out of or related to these Terms or the software shall not exceed the amount paid by the Customer for the applicable license during the twelve (12) months preceding the claim.
The Vendor shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, data, or business opportunities, even if advised of the possibility of such damages.
The governing law applicable to these Terms will be specified in the invoice or signed order form based on the Vendor's legal entity and the Customer's location. In the absence of a specified jurisdiction, the parties agree to resolve disputes through good-faith negotiation prior to pursuing formal legal remedies.
We may update these Terms from time to time. For existing customers with active licenses, material changes will be communicated by email. Continued use of the software after notification constitutes acceptance of the updated Terms.
For customers with Founding Partner agreements, changes to pricing or license scope that are specifically documented in their founding agreement will not be retroactively applied.
If you have questions about these Terms, require a signed agreement for procurement purposes, or need to discuss Enterprise licensing, please contact: